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Understanding & Managing High Conflict Clients: Ethical & Risk Management Considerations

Bill Eddy, LCSW, Esq.

12.0 CE Hours Available

All orders include the entire presentation with handouts and a CE test.
Streaming videos and audio downloads will be available immediately after checkout
Mailed CD and DVD formats include the printed handouts and CE test in an attractive portfolio

Format Price Quantity input field
CD Audio w/ Audio Download
Price$175.00
DVD Video w/ Streaming Video
Price$200.00
Streaming Video
Price$185.00
Extra CE Test
Price$70.00
Audio Download
Price$160.00

Description

Clients with “high-conflict” personality disorders or traits pose several risks for therapists, including boundary violations, ethical complaints, recruiting therapists to take sides in their personal or legal disputes, administrative hearings, lawsuits, online shaming, and violence. This 2-day seminar will address understanding high-conflict personality disorders, warning signs and how to spot them, treatment issues, how to avoid malpractice in high-conflict cases, special techniques for managing high-conflict clients, managing risks in divorce cases, dealing with family members and other professionals, including lawyers.

Objectives

Objectives: Participants will be able to:

  • Identify diagnostic criteria and conflict dynamics of :
  1. Borderline,
  2. Narcissistic,
  3. Antisocial,
  4. Histrionic and
  5. Paranoid personality disorders
  • Describe ways therapists can avoid ethical and legal actions by high conflict clients.
  • Describe methods for calming high-conflict clients with empathy, attention and respect.
  • Describe ways to set limits on provocative client behavior while maintaining calm.
  • Describe methods of managing high conflict people who are associated with your therapy clients.

Topics

Understanding Borderline Personality Disorders

  • Overview of DSM-5 diagnostic criteria & common highconflict behaviors
  • Causation, treatment issues, methods and outcomes
  • Principles for managing the therapist-client relationship

Understanding Narcissistic Personality Disorders

  • Overview of DSM-5 diagnostic criteria & common highconflict behaviors
  • Causation, treatment issues, methods and outcomes
  • Principles for managing the therapist-client relationship

Understanding Antisocial Personality Disorders

  • Overview of DSM-5 diagnostic criteria & common highconflict behaviors
  • Causation, unique problems and outcomes
  • Why program management is the goal, not treatment

Understanding Histrionic and Paranoid Personality Disorders

  • Overview of DSM-5 diagnostic criteria & common highconflict behaviors
  • Causation, treatment issues, methods and outcomes
  • Principles for managing the therapist-client relationship

Avoiding Ethical and Legal Actions by High-Conflict Clients

  • Understanding and avoiding legal malpractice
  • Ethically responding to the seductive client
  • Ethically responding to the financially entangling client

Avoiding Ethical and Legal Actions by High-Conflict Clients (cont.)

  • Ethically responding to the disclosure of illegal behavior
  • Ethically terminating with a high-conflict client
  • 10 Tips for avoiding lawsuits and administrative hearings

Special Techniques for Managing High-Conflict Personalities

  • Identifying high-conflict clients with the WEB Method®
  • Calming upset clients with EAR Statements®
  • Setting limits with the CARS Method®

Managing Risk from Family Members and Other Professionals

  • Family members and professionals as negative advocates
  • Communicating with aggressive people with a written BIFF Response®
  • Dealing with lawyers pro and con
  • Managing your own stress in high-conflict situation