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Working with High Conflict Clients: Ethics and Risk Management

6.0 CE Hours Available

All orders include the entire presentation with handouts and a CE test.
Streaming videos and audio downloads will be available immediately after checkout
Mailed CD and DVD formats include the printed handouts and CE test in an attractive portfolio

Format Price Quantity input field
Audio Download
Offer Price$64.60
CD Audio w/ Audio Download
Offer Price$74.80
DVD Video w/ Streaming Video
Offer Price$88.40
Streaming Video
Offer Price$78.20


Bill Eddy describes the common personality patterns of high-conflict clients and the challenges they present to those they relate to including therapists. The program includes discussion of ethical issues and risks in working with such clients. Bill also describes therapeutic environmental approaches and techniques for handling clients who have aggressive personality disorders. Social workers will be able to apply the information presented to work more effectively and safely with high conflict clients in their clinical work.


Vintage courses do not offer ASWB ACE credit to social workers


After this seminar, you will be able to describe:

  • Five common personality patterns of high-conflict behavior
  • Recent brain research in managing high-conflict clients
  • How to avoid boundary violations with high-conflict clients
  • Four-step method of working with high-conflict clients
  • How to manage confidentiality issues and duties to warn others of risks
  • Risks & opportunities of new roles in conflict settings
  • Professional standards of care to avoid malpractice risks
  • How to avoid burn-out and negativity while working with high-conflict clients



Managing High Conflict Environments

  • Dual relationships and scope of practice
  • Family counseling and conflict resolution
  • Divorce and Family Court
  • Standards for court-involved therapists
  • Workplace coaching and dispute resolution
  • Ethical standards as a mediator
  • ?Managing professional splitting

Therapists As Targets of Blame

  • Malpractice and standards of case
  • Administrative Complaints
  • Professional standards of practice
  • Risks of violence
  • Restraining orders
  • Managing terminations and transfers
  • Managing risk while enjoying your work
  • Future of pain management

Understanding High Conflict Clients

  • 5 High conflict personality disorders
  • Impact on parenting behaviors
  • Recent brain research
  • Negative advocates
  • Targets of blame
  • The Cycle of high-Conflict Thinking

Managing High Conflict Clients

  • Clear responsibilities and boundaries
  • Confidentiality and Duties to Warn
  • Arms-length, client-centered relationship
  • Connecting with empathy and respect
  • Analyzing options and self-determination
  • Responding to misinformation
  • Setting limits, educating about consequences